SHIPPING & RETURNS
Standard Shipping [5 to 7 business days after processing. - Signature confirmation is required for orders!
Jazzy Hair Co, is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.
Jazzy Hair Co, is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation.
Jazzy Hair Co. IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER.
We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled.
We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.
Return & Exchange Policy
NO RETURNS OR EXCHANGES. NO EXCEPTIONS.
We exercise a very strict quality control process to ensure that our clients receive only the best Raw Cambodian hair. We cannot accept any merchandise back due to the nature of the products sold and it's usage.
Any unauthorized orders that are sent back, will be charged a service fee and will be to the responsibility of the buyer to purchase additional postage to have the unauthorized order reshipped.
If buyer does not purchase additional postage in attempt to force a refund/exchange (without authorization), the package/merchandise/order will be destroyed in accordance to Federal Law with regard to returning/exchanging used hair products. Each package will be considered "used" regardless of status for sanitary reasons and will NOT BE RESOLD.
If you have any issues with your new bundles, please contact us at jazzyHairCollections@gmail.com (NO LATER THAN 24HRS AFTER RECEIVING PRODUCT. All received packages will require a signature.
●ALL SALES ARE FINAL!
• We are not responsible for hair /lace that has been compromised or colored after purchasing.